Frequently Asked Questions

Can I add my own custom colors to a piece of Avalisa canvas art?

Yes. To do so, please select the custom color option in the color dropdown box and provide us with your instructions in the text box. You may call us directly at 317-661-1904 or email us at orders@avalisa.com. One of our design specialists will work with you personally to make sure your piece is everything you envision.

Can I see a proof of my custom piece before it is print?

Yes. You will be contacted within 1 business day to confirm your custom requests. Upon receiving your request, one of our design specialists will email the .jpg proofs to confirm your changes. Once the proof is approved we send the designs to production. Your order will ship within 3-4 business days after proof confirmation. All custom artwork is non-refundable once production is confirmed.

How can I order a custom frame as seen on Avalisa.com?

Please call us at 317-661-1904 or email orders@avalisa.com and reference the floating frames seen on the website. One of our design specialists will work with you to select the custom framing option that best fits your needs.

How are Avalisa Canvas Wall Art pieces built?

All Avalisa Canvas Wall Art pieces are made to order. All art is print on canvas and gallery wrapped or “stretched” around a high quality wooden frame. All pieces are made from start to finish in the USA.

How should I hang my Avalisa canvas?

Avalisa Canvas Art comes ready to hang, but with NO ADDED HANGING APPARATUSES. Insert two nails (three for heavier pieces) firmly into the wall at a slight upward angle. Rest the interior edge of the wooden frame on top of the nails. This is a secure method that works for most customers. If you would like extra hanging equipment added, please call us directly at 317-661-1904 or email us at orders@avalisa.com

What is the best way to clean my canvas?

A damp wash cloth can clean the canvas. A small amount of water should not damage the canvas. DO NOT use any chemical-based cleaners on the artwork.

How long does it take for me to receive my order?

All orders are shipped 3-4 business days after the order is placed. They are shipped UPS ground from Indianapolis,IN.

If you have a rush shipment please contact us at orders@avalisa.com or call us directly at 317-661-1904

What is your return and refund policy?

All standard orders can be returned or exchanged 15-days after the order is received. Please contact orders@avalisa.com to confirm your return or exchange. The artwork must be undamaged when returned to receive full value on return. Custom pieces are non-refundable.